Welcome to CraftyRootz. These Terms & Conditions govern your access to and use of the CraftyRootz website and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any of these terms, please do not use our website or place an order.

1. About CraftyRootz

CraftyRootz is an online store offering handcrafted décor, brass products, idols, pooja essentials, wall décor, home décor, decorative items, and related products.

Our business contact details are:

CraftyRootz
Email: connect@craftyrootz.com
Contact Number: 9870783426
Location: Moradabad, Uttar Pradesh, India

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, modify, or distribute website content without permission.
Use website content, product images, descriptions, or other materials for commercial purposes without our written permission.
Interfere with the operation or security of the website.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, handcrafted products may have natural variations in:

Colour
Finish
Texture
Pattern
Shape
Detailing

Such minor variations may occur due to the handcrafted nature of our products and should not necessarily be considered defects.

Product colours may also appear slightly different depending on the customer’s device, screen settings, lighting, and photography conditions.

4. Product Availability

All products displayed on the website are subject to availability.

CraftyRootz reserves the right to:

Modify product availability
Discontinue products
Change product specifications
Limit quantities
Correct errors in product information

If an order cannot be fulfilled due to product unavailability or an unforeseen issue, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

5. Prices

Product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the checkout process.

CraftyRootz reserves the right to correct pricing errors or other inaccuracies.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected product(s) according to these Terms & Conditions.

An order will be considered confirmed only after successful payment and confirmation by CraftyRootz.

We reserve the right to cancel or decline an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Technical errors
Other circumstances that prevent us from fulfilling the order

If an order is cancelled by us after successful payment, any applicable refund will be handled in accordance with applicable law and our Return & Refund Policy.

7. Online Payments Only

CraftyRootz accepts online payments only.

Cash on Delivery (COD) is not available.

Customers must complete payment through the online payment methods made available at checkout.

An order will be processed only after successful confirmation of payment.

8. Payment Security

Online payments may be processed through third-party payment gateway providers.

CraftyRootz does not intentionally store sensitive payment credentials such as your complete card number, CVV, PIN, or online banking password on its servers.

Customers should never share their OTP, PIN, CVV, password, or other confidential payment information with anyone claiming to represent CraftyRootz.

9. Shipping and Delivery

Orders will be processed and shipped according to our Shipping Policy.

Delivery timelines provided on the website are estimates and may vary depending on the delivery location, courier service, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

CraftyRootz will not be responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address and contact information.

10. Cancellation of Orders

Once an order has been confirmed and payment has been successfully processed, cancellation may not be available.

If you wish to request cancellation before your order is processed for dispatch, you should contact CraftyRootz as soon as possible.

Cancellation requests are subject to approval and are not guaranteed.

Orders that have already been dispatched cannot normally be cancelled.

11. Returns and Refunds

Products purchased from CraftyRootz are non-returnable and non-refundable, subject to any rights or remedies available to customers under applicable law.

Returns or refunds will not be accepted for reasons including:

Change of mind
Personal preference
Incorrect product selected by the customer
Incorrect size, colour, design, or variant selected by the customer
Product not matching personal expectations
Delays caused by courier or logistics providers

If you receive a product that is damaged during transit or materially different from the product ordered, please contact us promptly with photographs, order details, and other supporting information.

Any such claim will be reviewed by CraftyRootz on a case-by-case basis.

For complete details, please refer to our Return & Refund Policy.

12. Unboxing Video

For fragile or valuable products, customers are strongly advised to record a continuous video while opening the package.

The video should clearly show the condition of the package before opening and the product immediately after opening.

An unboxing video may be requested when reviewing claims relating to damage, missing items, or other delivery-related issues.

13. Intellectual Property

All content available on the CraftyRootz website, including but not limited to:

Brand name
Logo
Product photographs
Product descriptions
Graphics
Website design
Text
Images
Videos

is owned by or licensed to CraftyRootz unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit any website content without prior written permission from CraftyRootz.

14. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier services, analytics providers, hosting providers, and other technology services.

The use of such services may be subject to the respective third party’s terms and privacy policies.

Our website may also contain links to third-party websites. CraftyRootz is not responsible for the content, availability, security, or privacy practices of third-party websites.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Limitation of Liability

To the extent permitted by applicable law, CraftyRootz shall not be liable for losses or damages arising from circumstances beyond our reasonable control, including website downtime, technical failures, courier delays, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

17. Changes to These Terms

CraftyRootz reserves the right to update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated Terms & Conditions are published on this page.

Customers are encouraged to review this page periodically.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

19. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact us:

CraftyRootz
Email: connect@craftyrootz.com
Contact Number: +919870783426
Address: Moradabad, Uttar Pradesh, India

By using the CraftyRootz website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.