At CraftyRootz, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

Personal Information

Full name
Billing and shipping address
Email address
Phone/mobile number
Order and purchase details
Information you provide when contacting customer support

Payment Information

Payments made through our website may be processed by third-party payment service providers. We generally do not store your complete debit card, credit card, UPI, or banking credentials on our servers.

Your payment information is handled according to the privacy policies and security practices of the respective payment gateway.

Technical Information

When you browse our website, certain information may automatically be collected, such as:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visits
Referring website or source

This information helps us maintain website security, improve website performance, and understand how visitors use our website.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments and refunds
Provide customer support
Communicate with you regarding your orders
Send order confirmations and updates
Improve our products, services, and website
Prevent fraudulent or unauthorized transactions
Maintain website security
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted and where you have provided appropriate consent

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember items in your shopping cart
Keep you logged into your account
Understand website usage
Improve website functionality
Remember your preferences
Provide relevant marketing or advertising, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties when required to operate our business, including:

Payment gateway providers
Courier and logistics partners
Website hosting and technology providers
Website analytics and marketing service providers
Customer support/service providers
Government authorities or regulatory bodies where required by law

These parties may receive only the information reasonably necessary to provide their services or fulfil legal obligations.

5. Payment Security

We use third-party payment service providers to process online payments. Payment transactions may be subject to the security and privacy policies of the respective payment provider.

CraftyRootz does not intentionally collect or store complete payment card information such as your full card number, CVV, or PIN on its website servers.

You should never share your OTP, PIN, CVV, password, or other confidential banking credentials with anyone claiming to represent CraftyRootz.

6. Order and Shipping Information

When you place an order, we may share relevant information such as your name, phone number, shipping address, and order details with our logistics or courier partners so that your order can be delivered successfully.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfil your orders
Provide customer service
Maintain business and transaction records
Resolve disputes
Prevent fraud
Meet accounting, taxation, legal, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

10. Marketing Communications

If you have provided your consent or where otherwise permitted by applicable law, we may contact you about:

New products
Special offers
Discounts
Promotions
Website updates

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to your orders, payments, account, or other transactions.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to delete such information.

12. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a concern or complaint regarding the handling of your personal information

To exercise any applicable rights, you may contact us using the details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

CraftyRootz
Email: connect@craftyrootz.com
Phone: +919870783426
Address: Moradabad, Uttar Pradesh, India